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Design Research Projects
Here you will find a selection of projects I completed alongside fellow researchers, designers, technologists and strategists. These projects are the result of multidisciplinary teams from Delta, Honeywell, Georgia Tech, Children's Healthcare of Atlanta and the Institute for Student-AI Teaming (iSAT).
Virtual Queues at In-airport Help Centers
Deploying and refining a virtual queuing process to ease customer's experiences when their travel day does not go to plan. This feature spans across physical and digital journeys to free up customers' time as they wait for in-person assistance.
Details on this work are confidential.
Details on this work are confidential.
Human Factors & Safety Culture at Delta Air Lines
In the Corporate Safety office at Delta Air Lines, I conducted in-depth interviews and desk research to better understand the landscape of safety management practices across the Delta operation. After synthesizing my findings through system mapping, I'm now creating a workshop series to bring human-centered design and design thinking processes into safety risk mitigation efforts to help increase the effectiveness of safety programs within three major divisions (TechOps, In-Flight and Airport Customer Service).
I have also supported grassroots safety initiatives across multiple airport stations in the Delta network. Delta has teamed up with the Culture Change Consultants to collect important data on perceptions of safety within the operation from frontline employees to leadership. This perception data is then used in interactive workshops to help frontline employees and leadership reach common ground and move toward a safer operation together.
I have also supported grassroots safety initiatives across multiple airport stations in the Delta network. Delta has teamed up with the Culture Change Consultants to collect important data on perceptions of safety within the operation from frontline employees to leadership. This perception data is then used in interactive workshops to help frontline employees and leadership reach common ground and move toward a safer operation together.
Honeywell Connected Enterprise UXR Internship
This research sought to build foundational knowledge of Honeywell's global team of designers' experience with the design system of a maturing software-as-a-service product. Card sorts revealed an overly complex taxonomy of design components that led to confusion and product inconsistencies. Additional interviews revealed consistent pain points in designers workflows as they navigated three different platforms to gather the information they needed to build the product. Insights from this research contributed to increased usability of the taxonomy, and provided further support for a business case to upgrade design system infrastructure.
iSAT Design Sprint: Roles for the Collaborative Agent
We presented the results of a design sprint conducted at the NSF AI Institute for Student-AI Teaming (iSAT) where stakeholders, undergraduate students, graduate students, and researchers collaborated to innovate on the design of an artificially intelligent (AI) agent.
iSAT is an interdisciplinary research community dedicated to transforming classrooms into more effective, engaging and equitable learning environments. We team with diverse groups of students and teachers to develop the next-generation of collaborative learning environments.
Link to video submission to the 2022 STEM for All Video Showcase:
https://stemforall2022.videohall.com/presentations/2516
iSAT is an interdisciplinary research community dedicated to transforming classrooms into more effective, engaging and equitable learning environments. We team with diverse groups of students and teachers to develop the next-generation of collaborative learning environments.
Link to video submission to the 2022 STEM for All Video Showcase:
https://stemforall2022.videohall.com/presentations/2516
Alert Fatigue in Electronic Medical Records
The Georgia Tech Human Factors and Ergonomics Society Student Chapter partnered with informaticists from Children's Healthcare of Atlanta to assess the hospital's electronic medical record (EMR) alerting system. As a result of interviews and loosely structured cognitive walkthroughs, the student chapter implemented a testbed in Qualtrics to further explore which factors affect alert fatigue in digital systems.
Healthcare Design of the Future
This project was completed as part of the Healthcare Design of the Future course offered by the architecture department at Georgia Tech. As an interdisciplinary team, we redesigned primary care for and with those with mild cognitive impairment (MCI). Through interviews with MCI fellows and a literature review, we built a telehealth website that accommodated the unique needs of MCI fellows allowing them to more easily access primary care.
EpiPen Redesign to Guard Against Errors
Alongside other Engineering Psychology students, I assessed the common errors reported in the literature that people make while administering epinephrine with the EpiPen Auto Injector. We added components to a device prototype to allow for audio alerts and a more intuitive grip, intended to prevent misadministration of the medication and self-injection into the thumb, repsectively.
Unmanned Aerial Vehicle Control Design
As part of a "buttons and dials" Engineering Psychology II course, we designed workstations for a pilot and payload operator tasked with flying an unmanned aerial vehicle. We considered physical and cognitive ergonomics, FAA standards, warning systems and designing for situation awareness.
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