EXPERIENCE
Specialist, Airport Strategy, Delta Air Lines
December 2024 - present
Launching and refining a virtual queuing process across Delta's nine hub airports to enhance service recovery experiences. Conduct feature testing across physical and digital channels to further enhance agent and customer journeys.
Human Performance & Safety Culture Intern, Delta Air Lines
January 2024 - December 2024
Leveraged expertise in engineering psychology to develop a human factors framework and training program to move safety beyond policy writing and compliance to the design of safer work. Presented initial workshop to 50 internal stakeholders at annual safety summit.
Student Researcher,
NSF Institute for Student-AI Teaming
August 2020 - present
Led 8 research personnel across multiple universities to scope and execute a comprehensive laboratory experiment to model team dynamics in real time. Co-design next-gen classroom technologies alongside students, teachers, and machine learning scientists.
Instructor & Teaching Assistant,
Georgia Tech
August 2018 - April 2024
As lab instructor for Research Methods, I guided undergraduate students as they designed psychological studies, collected and analyzed data and presented results. I have also served as a teacher's assistant to courses like Engineering and Cognitive Psychology.
User Experience Research Intern, Honeywell Connected Enterprise
May - August 2023
Developed and conducted a novel study to improve Honeywell designers’ experiences navigating the design documentation of a new software-as-a-service product. Deliverables included synthesized pain points in designers' workflows and insights for improvement of current and future design systems.
Research Assistant, Georgia Tech Research Institute
May - August 2019
Within the Information and Communication Laboratory at GTRI, I conducted an extensive literature review for ARTEMIS: a virtual reality framework to create, modify and test new technologies for use in safety critical settings.
Development Coordinator,
Wexner Center for the Arts
July 2014 - May 2018
At The Wex, I managed relationships with new and longstanding corporate and individual donors to fund the center's contemporary art, theater and film programs. I also served as the Co-Chair of the sold-out Off the Grid fundraiser held March 2018.
SKILLS
Qualitative
Quantitative
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Surveys
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Interviews
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Task analysis
- Participatory design
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Heuristic evaluation
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Persona creation
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Card sorting (Miro)
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System, journey & conjecture mapping (Miro)
- Cognitive walkthroughs
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Literature review
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Peer-reviewed publishing
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Trello
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ANOVA
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Regression
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Multivariate analysis
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Multilevel modeling
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Dynamical systems analysis
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​Self-report measures
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Communication content coding
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Experimental design
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R, MATLAB, SPSS, JASP
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Qualtrics
PUBLICATIONS
Conference Proceedings
Alternative Formats
Harrison, J.L., Gorman, J.C., Reitman, J. & D'Mello, S. (in press, 2023, October). Toward the Validation of a Novel Measure of Individuals’ Influence During Team Collaborations. In Proceedings of the Human Factors and Ergonomics Society 67th Annual Meeting (pp. XX-XX). Washington, D.C.
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Scalia, M., Harrison, J.L., Zhou, S., Grimm, D. & Gorman, J.C. (accepted, 2022). Interaction with an autonomous team member determines the relationship between team trust and team performance. For presentation at The 3rd IEEE International Conference on Human-Machine Systems, Orlando, FL.
Harrison, J.L., Gorman, J.C., & Crites, M.J. (2022, October). Visuomotor lag and the intermanual speed advantage. In Proceedings of the Human Factors and Ergonomics Society 66th Annual Meeting (pp. 893-897). Atlanta, GA.
Scalia, M., Zhou, S., Grimm, D., Harrison, J.L. & Gorman, J.C. (2022, September). The role of timing of information front-loading and planning ahead in all-human vs. human-autonomy team performance. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (pp. 530-534). Atlanta, GA.
Harrison, J.L., Jain, S.A., Dunbar, T., Gorman, J.C., & Varma, S. (2022, July). Toward automated detection of phase changes in team collaboration. In Proceedings of the 44th Annual Meeting of the Cognitive Science Society (pp. 2357-2363). Toronto, ON, CA.
Harrison, J.L. & Tidler, Z.R. (2020, September). A cost-effective and user-centered approach to adapting the EpiPen Auto-Injector for safer use. In Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care (Vol. 9, No. 1, pp. 173-174).
Ceccacci, L., Gannon, P., Harrison, J.L., Kandaswami, S., Karn, K., & Murphy, D. (2022, October 10). The Ecosystem of Human Factors Panel: A Case Study of the Healthcare Field [Conference session]. Human Factors and Ergonomics Society Annual Meeting, Atlanta, GA.
Dickler, R., Dey, Indrani, Dudy, S., Harrison, J.L., & Lieber, R. (2022, May 10-17). Designing Innovative AI to Support K-12 Collaboration [Video submission]. 2022 STEM for All Video Showcase, https://stemforall2022.videohall.com/presentations/2516.
Harrison, J.L., Tidler, Z.R., Dunbar, T., Grimm, D., Zhou, S. & Joseph, S. (2022, March 20). A quantitative study on alert fatigue in a novel experimental design [Poster]. The 2022 International Symposium on Human Factors and Ergonomics in Health Care, New Orleans, LA.
GRADUATE COURSEWORK
Engineering Psychology
General Psychology
Statistics
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Research Design
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Engineering Psychology Theory
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Workspace Design & Controls
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Instructional Design
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Dynamical Systems in Human Behavior (MATLAB)
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Human & Machine Learning (College of Computing)
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Healthcare Design of the Future (College of Design)
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Cognitive Psychology
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Sensation & Perception
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Human Abilities
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​Statistics I (ANOVA; SPSS)
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Statistics II (Regression; R)
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Multivariate Statistics (SPSS)
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Multilevel Modeling (R)